[PHONE NUMBER]

[COMPANY LEGAL NAME] is an independent retailer. We help households compare home internet, mobile and TV plans and connect with a provider. We are not a network operator and do not provide service directly.

Privacy Policy

Last updated: [DATE]

This policy explains what information [COMPANY LEGAL NAME] (“we”, “us”) collects when you use [DOMAIN] or call the number shown on it, how we use that information, and the choices you have. Please read it alongside our Terms of Service.

Who we are

This website is operated by [COMPANY LEGAL NAME], with its principal office at [STREET ADDRESS, CITY, STATE, ZIP].

We are an independent retailer of home internet, mobile and TV services. We do not operate a network and we do not provide service directly. If you place an order through us, the provider whose plan you chose becomes your service provider and handles installation, billing and ongoing support under its own agreements and privacy policy.

What this policy covers

This policy covers information we collect through this website and through telephone calls made to the number published on it.

It does not cover the service provider you connect with, whose handling of your information is governed by their own privacy policy once you become their customer. It also does not cover any third-party website you reach by following a link from here.

Information you give us when you call

This website has no contact form, newsletter sign-up or account area. We do not ask you to submit personal information through the site.

When you call, we typically discuss and record what is needed to check availability and place an order: your name, service address, telephone number, email address, and the services you are interested in. Depending on the order, the provider may also require date of birth and identity or credit-check information; where that is the case we collect it only to pass on in order to complete your order.

You choose what to tell us. If you would rather not share something, say so — but we may not be able to check availability or place an order without it.

Call recording and monitoring

Calls to and from our team may be recorded, and may also be monitored live, for quality assurance, training, and to keep an accurate record of what was quoted and agreed.

Where recording takes place you will be told at the start of the call. If you would rather not be recorded, say so and we will either stop the recording or continue without it. Declining does not affect the help you receive.

Recordings are personal information and are handled exactly as described elsewhere in this policy.

Information collected automatically

When you visit the site, our hosting provider and analytics tools receive certain information automatically. This typically includes your IP address, approximate location derived from it, browser and device type, operating system, the pages you view, the time and date of your visit, and the site or advertisement you arrived from.

We use this to understand which pages and advertisements are working, to detect abuse, and to keep the site running properly.

Cookies and similar technologies

We use cookies and similar technologies for a small number of purposes:

Strictly necessary — to serve the site securely and remember basic preferences. These cannot be switched off.

Analytics — to measure how the site is used, in aggregate, so we can improve it.

Advertising and measurement — to understand which advertisement led to a visit or a call, and to show relevant advertisements to people who have already visited the site.

Most browsers let you block or delete cookies through their settings. Blocking analytics or advertising cookies will not affect your ability to use this site or to call us.

How we use information

We use the information described above to: check what service is available at your address; explain plans, pricing and current offers; place and process an order at your request; contact you about an order or enquiry you started; keep records of what was quoted and agreed; measure and improve our advertising and website; detect and prevent fraud and misuse; and meet our legal, tax and regulatory obligations.

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

How we share information

With the service provider. To check availability and place your order, we share the information necessary to do so with the provider whose plan you chose. Once your order is submitted, they process your information as your service provider under their own privacy policy.

With suppliers. Companies that provide our website hosting, telephony and call handling, analytics, advertising measurement and business software may process information on our behalf. They are permitted to use it only to provide those services to us.

With advertising platforms. We share limited measurement information — for example that a visit or call resulted from a particular advertisement — with advertising platforms.

For legal reasons. We may disclose information where we are required to by law, to enforce our terms, or to protect the rights, safety or property of any person.

In a business transfer. If our business is sold or reorganised, information may transfer as part of that transaction.

We do not sell your personal information for money. Some advertising and analytics cookies may nevertheless count as a “sale” or “sharing” under certain US state privacy laws. See Your privacy choices below.

How long we keep information

We keep information only as long as we need it for the purposes set out in this policy. Our standard periods are:

  • Call recordings: [RETENTION PERIOD].
  • Enquiry records where no order was placed: [RETENTION PERIOD].
  • Order records: [RETENTION PERIOD], to meet tax, accounting and commission requirements.

We may keep information for longer where the law requires it, or where it is needed to establish, exercise or defend a legal claim. When a period ends we delete the information or render it anonymous.

Security

We use administrative and technical measures intended to protect information against loss, misuse and unauthorised access, including encryption of this website in transit and access controls on the systems our team uses.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment card numbers, government identification numbers or passwords by email.

Your privacy choices

Marketing calls and messages. If we contact you and you would rather we did not, tell the representative or email [EMAIL ADDRESS] and we will stop.

Cookies. Manage or delete cookies through your browser settings, and adjust advertising personalisation in your advertising account settings.

Do Not Sell or Share My Personal Information. To opt out of advertising cookies that may constitute a sale or sharing under US state law, email [EMAIL ADDRESS] with the subject line “Do Not Sell or Share”. We also honour the Global Privacy Control signal where your browser sends it.

US state privacy rights

If you live in a state with a comprehensive privacy law, you may have the right to: know what personal information we hold about you and how we use it; obtain a copy of it; correct it; ask us to delete it; opt out of its sale or sharing for targeted advertising; and not be discriminated against for exercising these rights.

To make a request, email [EMAIL ADDRESS] or call [PHONE NUMBER]. We will verify your identity before acting, usually by confirming details you have already given us. You may use an authorised agent; we may ask for proof of their authority.

We will respond within the time your state's law allows — generally 45 days, extendable once where the request is complex. If we decline a request, we will explain why and how you can appeal.

Children's privacy

This site is intended for adults. We do not knowingly collect personal information from anyone under 18, and the services we help you connect to are sold only to adults who can enter into a contract. If you believe a child has given us information, contact us and we will delete it.

Our site and our representatives may refer you to websites we do not control. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Material changes will be highlighted on this page. Continuing to use the site after a change means you accept the updated policy.

Contact us

Questions about this policy, or requests about your information:

[COMPANY LEGAL NAME]
[STREET ADDRESS, CITY, STATE, ZIP]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
[BUSINESS HOURS]